Executive Productmanager & Tribe Lead Conversational AI Solutions, Deutsche Telekom AG
27/02/2023 10:05 - 10:30 (CET)
How often do you find yourselves in the situation that you are unable to pick up an incoming call but would really like to know why the caller is calling you? Wouldn’t it be cool if you can still interact with the caller in a different channel at real time aided by a smart assistant ? Smart Call Assistant is a voice AI assisted service that bridges the drawbacks of synchronous telephone communication. It provides features to answers calls in a smart way, in situations where you won't be able to speak but can communicate. A voice assistant takes over the part to listen and speak to a caller while the callee doesn’t need to talk but can communicate via the assistant at the same time through the mobile app.