Jan Hofmann is outlining the transformation of customer interactions through GenAI with Frag Magenta 2.0, an award-winning digital assistant that has helped resolve numerous customer issues. Frag Magenta is accessible across various touchpoints. GenAI advancements are enhancing Frag Magenta in terms of customer experience and answer quality. We aim to improve customer experience by curating more accurate responses and developing a robust, scalable, and flexible AI OS. Collaborating with Global Telco AI Alliance, we are focused on creating a telco-specific LLM and growing the technology in many directions.

Scaling GenAI to transform customer interactions

Jan Hofmann leads the Artificial Intelligence Competence Center (AICC) at Deutsche Telekom. He is responsible for leveraging AI, and particularly Generative AI, in a human-centered and safe way to fundamentally increase efficiency and CX across DT. Before his role as AICC lead he was responsible DT's AI innovation program "One Conversation", was VP Products at DT digital advertising subsidiary InteractiveMedia, worked in DT's Group Strategy team, at Deutsche Bank, and at DaimlerChrysler.

Dr. Jan Hofmann 2022

Dr. Jan Hofmann

Vice President and Program AI, Deutsche Telekom AG

- PhD in Neuroscience with focus on deep learning and analytics
- 4 Years of In-House Consulting at Volkswagen and Deutsche Telekom
- Head of Digital Service Communication at Deutsche Telekom Service GmbH since 2022

Head of Digital Service Communication, Deutsche Telekom Service GmbH

Dr. Christian Niedworok 2024

Dr. Christian Niedworok

Sahil Sakhuja has 14 years of experience spanning product management, data analytics, and marketing, and is currently leading transformative Artificial Intelligence initiatives at Deutsche Telekom with a sharp focus on driving innovations in customer service. Sahil's achievements include launching a groundbreaking Generative AI powered chatbot within DT’s AI Competence Center, scaling analytics capabilities across geographies and a range of successful customer-centric initiatives.

Generative AI Product Leader at Deutsche Telekom

Sahil Sakhuja

Jonathan leads the GenAI product development of Deutsche Telekom’s AI Competence Center since 2022. Lately, he –  jointly with Sahil – focusses on Sales&Service solutions across the European footprint.
After joining Deutsche Telekom 2018, Jonathan worked in commercial management, in DT’s Fiber Company, and as deputy chief of staff to the board member for Technology & Innovation, Claudia Nemat.
With an academic background in economics, technology & consumer studies, Jonathan brings further experience in automotive, market research, and management consulting having worked across Europe, the Middle East and the US. The father of one lives in Bonn, Germany.

Jonathan Gößmann

AI Competence Center DEVELOP Co-Lead, Deutsche Telekom AG

Jonathan Gößmann

Sessions where Jonathan Gößmann takes part

Scaling GenAI to transform customer interactions