Our next generation Digital Assistants also deserve a next generation Interfact to interact with them. Recent developments in Speech Synthesis and Character Animation now allow to chat with realistic Avatars in real time. In this session we will discuss how we are already using this technology at Deutsche Telekom, what we learned so far and what the future holds.

Digital Human - Our new Avatar in Digital Sales & Service

Jan Hofmann leads the Artificial Intelligence Competence Center (AICC) at Deutsche Telekom. He is responsible for leveraging AI, and particularly Generative AI, in a human-centered and safe way to fundamentally increase efficiency and CX across DT. Before his role as AICC lead he was responsible DT's AI innovation program "One Conversation", was VP Products at DT digital advertising subsidiary InteractiveMedia, worked in DT's Group Strategy team, at Deutsche Bank, and at DaimlerChrysler.

Dr. Jan Hofmann 2022

Dr. Jan Hofmann

Vice President and Program AI, Deutsche Telekom AG

- PhD in Neuroscience with focus on deep learning and analytics
- 4 Years of In-House Consulting at Volkswagen and Deutsche Telekom
- Head of Digital Service Communication at Deutsche Telekom Service GmbH since 2022

Head of Digital Service Communication, Deutsche Telekom Service GmbH

Dr. Christian Niedworok 2024

Dr. Christian Niedworok

Nick is the Senior Vice President of UneeQ and a thought leader with over 15 years of experience working with the largest global enterprises to drive digital change and pioneer transformative internal and external user experiences.
UneeQ is a global leader in digital human technology, offering the most natural and engaging AI-powered virtual beings for businesses aiming to enhance customer & employee experiences.

Digital Human - Our new Avatar in Digital Sales & Service

Speakersin Session: Digital Human - Our new Avatar in Digital Sales & Service

Dr. Christian Niedworok

Dr. Jan Hofmann

Nick Sokolich