Monica Dalla Riva

Monica dedicated all her career to innovation, first studying at the Politecnico University in Milano and then working for some of the most innovative B2B and B2C companies: 3M, Samsung Electronics, Whirlpool Corporation, and now at Deutsche Telekom. As Vice president of Design and Customer Experience, she is leading a talented team of Customer Experience and Design professionals at Deutsche Telekom since September 2018. During the last 25 years, she held roles of increasing responsibility, she drives product innovation vision, design strategies, award winning products and execution of solutions able to generate business growth and sustainable innovation, putting always the customer first. Monica is a Board Member of the NABA Design University, Design and Customer Experience lecturer and international keynote speaker.