In this fireside conversation, Deutsche Telekom and 11Labs explore what it means to move AI from the app layer into the core of the voice network itself. Using Magenta AI Call Assistant as a real-world example, the session examines why network-level AI is strategically different, what has to change on both the AI and telecom sides to meet carrier-grade expectations, and how capability plus productization creates tangible customer value.

Deutsche Telekom and 11Labs explore what it means to move AI from the app layer into the core of the voice network itself.

Lena Drubel is VP Product Consumer AI at Deutsche Telekom AG. She holds degrees in Engineering and Business, including an Executive MBA from ESADE. With more than eight years at Deutsche Telekom, she has held leadership roles across strategy and product. In addition to her corporate career, Lena is a social entrepreneur with a strong interest in building technology that creates meaningful impact.

Drubel Lena Deutsche Telekom AG-2026-02-13 195808

Lena Drubel

Vice President Product Consumer AI, Deutsche Telekom 

Christoph Hilz leads the Core Network & Services (CNS) organization within Group Network Technology at Deutsche Telekom. In this role, he is accountable for the global harmonization of CNS, including the end-to-end development and operation, engineering, planning, validation and operations of DT’s core network functions and services. This also covers the respective cloud platforms & systems across the European national companies, Germany included.

Christoph Hilz

Group SVP Core Network & Services, Deutsche Telekom

Louise Meyer-Schoenherr is Deployment Strategist Lead for Telecom at ElevenLabs. She leads large-scale enterprise voice AI and agent deployments, partnering with global telecom organizations. Acting as the bridge between customers, technical teams, and product, she translates complex business needs into scalable, production-ready voice solutions that transform customer experience through intelligent voice agents.

Louise

Louise Meyer-Schönherr 

Deployment Strategist Lead Telecommunications, ElevenLabs

Lena Drubel

Sessions where Lena Drubel takes part

AI-Native Voice: Embedding Intelligence Directly into the Telco Network