Jan Hofmann is Top Program Lead for Artificial Intelligence / Digital Processes in Technology & Innovation at Deutsche Telekom. In this role, he is responsible for the development and operation of products driving DT’s digital transformation, with a strong focus on AI (innovation program “One Conversation”). Jan joined DT in 2008 with a first tenure at Group Strategy. In 2012, he became Head of Video Advertising at subsidiary InteractiveMedia, where in 2014 he moved on to set up a product department as VP Product. Before joining DT, Jan worked with a startup, Daimler, and Deutsche Bank. He studied physics and product design, and holds a PhD in human computer interaction.

Dr. Jan Hofmann 2022

Dr. Jan Hofmann

VP and Program Lead AI Deutsche Telekom AG

Christin Zörner is responsible for Customer Experience and Data Analytics Competence Center in Telekom Deutschland. She enhances business decisions based on data insights and customer feedbacks into actional outcome. Her Telekom career started in strategy and business development with a strong focus on capital market and market performance. In addition, she was driving the agile transformation, which enabled the operational business with fast time to market.

Christin Zörner 2022

Christin Zörner

SVP Customer Experience & Data Analytics Deutsche Telekom

Empathic customer interactions – with trusted AI

Speakersin Session: Empathic customer interactions – with trusted AI

Christin Zörner

Dr. Jan Hofmann